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  • Fix Windows XP Log On/Log Off Loop Page 2

    Posted on May 5th, 2009 admin No comments

    Part 1 - Let’s start off easy.

    First, let’s try booting into Safe Mode.

    You can get to Safe Mode by booting up the computer and hitting the F8 key on your keyboard after your computer manufacturer’s logo disappears. (e.g., Dell, HP, etc.) Normally, the tip I give to most people is just to start tapping the F8 key over and over after the logo goes away until a menu pops up.

    Select Safe Mode from the menu that comes up using the arrow keys, and then press Enter.

    A bunch of stuff will come up. Don’t worry about that. It’s just Windows listing files it’s loading. After a bit, you should be able to get to a place where you can log in. At this point, one of two things will happen:

    • If it logs you back out, we know that the system is a bit more corrupted than usual.
    • If you’re lucky enough to get logged in, we know that something is preventing Windows from starting up with everything loaded. (Normal mode)

    In both of these cases, one or more of the following things happened:

    • Your computer was most likely infected by spyware or a virus/trojan/worm.
    • A spyware scanner such as Spybot: Search & Destroy wasn’t updated correctly and was detecting false positives because of this.
      • A false positive is when a virus or spyware scanner finds something that it thought was a problem, but it really wasn’t. When it tried to fix it, your system got screwed up.
    • A virus scanner such as Norton, AVast! or AVG found a false positive and tried to remove it.
    • A virus or a piece of spyware detected that it was being removed and tried to save itself by infecting your system in another way.

    Hey, everybody makes mistakes, right?

    Now, were you able to log in or not?
    Yes
    : Go to the page that says “Cleanup time!”
    No
    : Turn off the computer. Continue on to the next page.

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