Uninstall Trend Micro OfficeScan Corporate Edition Client Manually

Trend Micro OfficeScan is normally deployed in corporate network environment to provide endpoint security. Administrators can remotely uninstall the Office Scan client, and user at the workstation can uninstall the client program using built-in uninstall mechanism too (i.e. Add and Remove Program in Control Panel). If for some reason, the Office Scan client cannot or unable to uninstall, or user doesn’t have the required password to remove the OfficeScan client, try the following workaround to manually uninstall and remove Trend Micro OfficeScan.

• Go to Control Panel Services (services.msc), and stop the following services:

OfficeScanNT Listener
OfficeScanNT RealTimeScan
OfficeScanNT Personal Firewall (if enabled)

• Run Registry Editor (regedit.exe).

• Navigate to the following registry key hive:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es

• Delete the following keys (if available):

Ntrtscan
Tmlisten
TmFilter
VSApiNt
TMPreFilter
TM_CFW
OfcPfwSvc

• Navigate to the following registry hive:

HKEY_LOCAL_MACHINE \SOFTWARE\TrendMicro

or

HKEY_LOCAL_MACHINE \SOFTWARE \Wow6432Node\TrendMicro (in 64-bit Windows operating system)

• Delete the following keys (if available):

OfcWatchDog
Pc-cillinNTCorp or OfficeScanCorp (depending on the client)
RemoteAgent
PC-cillin
CFW

• Browse to the following registry key hive:

HKEY_LOCAL_MACHINE \SOFTWARE \Microsoft\Windows\CurrentVersion\Run

• Delete the OfficeScanNT key.

• Delete the OfficeScan program group (Trend Micro OfficeScan Client) from the Windows Start menu.

• Restart the computer.

• Delete the directories that contain the OfficeScan Client program files, normally located inside Program Files folder.

Above steps work for OfficeScan 7.x client in Windows 2003/XP/2000/NT/Vista/2008 machine. For Trend Micro OfficeScan Corporate Edition (OSCE) - 5.58, OfficeScan Corporate Edition (OSCE) - 6.5, Client / Server / Messaging Suite for SMB - 2.0, follow these manual uninstallation steps instead.

• Delete the Trend Micro OfficeScan Client program shortcut in Start Menu, by right click on it and then choose Delete.

• Delete the installed files located in the OfficeScan folder under the \Program Files\Trend Micro\OfficeScan Client directory.

• Open the Registry Editor (regedit).

• Navigate to the following registry key:

HKEY_LOCAL_MACHINE\Software\TrendMicro

• Delete the following keys:

OfcWatchDog
PC-cillin
PC-cillinNTCorp

• Also delete the following registry hives:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run\OfficeScanNT Monitor
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\OfficeScanNT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\ntrtscan HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\tmfilter
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\tmlisten
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\TmPreFilter (for Win2003)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\VSApiNt

• Right click on My Computer, click Manage and then select Device Manager.

• Enable the Show Hidden Devices option.

• Remove the following hidden devices in Non-Plug and Play Drivers tree pertaining to OfficeScan (right-click and select Uninstall):

Trend Micro VSAPI NT
Trend Micro FILTER
Common Firewall Driver
NTRTSCAN (if available)
TMLISTEN (if available)

• Restart the OfficeScan client machine.

SOLUTION 2:

Active Desktop Recovery – Object doesn’t support this action

Do you face a problem on my desktop for the longest time and I finally decided to look into it yesterday. My desktop had this white background and it said Active Desktop Recovery. Also, there was a button that said Restore my Active Desktop.

Here’s FIX #1

1. Open an explorer window (open My Computer for example)
2. Tools
3. Folder Options
4. View
5. Uncheck Hide protected operating system files
6. Now do a search for desktop.htt…it should be on your C: normally
7. Delete any desktop.htt files you find (there could be more than one depending on how many user profiles are on the machine)  They should be located in Documents and Settings\User\Application Data\Microsoft\Internet Explorer
8. Close all windows you have open
9. Now reboot your PC..Windows will recreate desktop.htt for you and it should work!

oops…I almost forgot….go ahead a place a check back in Hide protected operating system files

If the above doesn’t work, try FIX #2!

1. Go to Run, type regedit and hit enter
2. Go here HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\SafeMode\Components
3. Select the value DeskHtmlVersion
4. Select the Decimal radial button
5. Change the value of 272 to 0
6. Most of the time it might take a few seconds for your background to appear and other times…you might need to restart your computer.